Quick answers to the questions we hear most. Can’t find yours? Email [email protected] — we reply within one working day.

How long does delivery take?

Delivery is free and tracked on every UK order. Most orders arrive within 8–15 working days of dispatch, and each product page shows its estimated delivery window. You will receive a tracking number by email once your order ships.

Will I have to pay customs or VAT charges on delivery?

No. All prices on WhiskerWell include UK VAT, which we collect at checkout and account for to HMRC. There is nothing extra to pay when your parcel arrives.

What is your returns policy?

You have 14 days from delivery to change your mind under the Consumer Contracts Regulations, and full protection for faulty items under the Consumer Rights Act 2015 — a full refund within 30 days for any fault, and repair or replacement up to six months. Email [email protected] to start a return.

Who is behind WhiskerWell?

WhiskerWell is a trading name of MaheerCart Ltd, a UK company registered in England and Wales (company no. 15918315) based in Oldham, Greater Manchester. We hand-pick pet products for quality and value and support every order from the UK.

How do I track my order?

Use the Order Tracking page on our website with the tracking number from your dispatch email. Tracking updates typically begin within a few days of dispatch.

My order has not arrived — what should I do?

If your order has not arrived within 30 days of the estimated delivery date, email [email protected] with your order number and we will send a replacement or refund you in full, whichever you prefer.