Terms & Conditions

These terms apply to purchases from whiskerwell.co.uk. WhiskerWell is a trading name of MaheerCart Ltd, registered in England & Wales (company no. 15918315), registered office: 32 Corona Avenue, Oldham, OL8 4JA. Contact: [email protected]. Nothing in these terms affects your statutory rights as a consumer.

1. Orders and contract

Your order is an offer to buy. A contract is formed when we email you confirmation that your order has been dispatched. We may decline or cancel an order (for example, pricing errors or stock issues); if payment was taken, it will be refunded in full.

2. Prices and payment

All prices are in pounds sterling and include VAT at the applicable rate. Delivery within the UK is free unless stated otherwise at checkout. Payment is taken at the time of order via our secure payment provider. Your card statement will show “WHISKERWELL”.

3. Delivery

We deliver to United Kingdom addresses. Some of our products are dispatched directly from our overseas suppliers; typical delivery time is 8–15 working days, shown on each product page and at checkout. We will email you a tracking number once dispatched — track any order on our Order Tracking page. If your order has not arrived within 30 days of the estimated date, contact us for a replacement or full refund.

4. Cancellations, returns and refunds

You have a 14-day right to cancel and further rights for faulty goods — see our Returns & Refunds Policy, which forms part of these terms.

5. Products

Product images are illustrative; minor variations in colour or packaging may occur. Our pet products are intended for animal use only, always under supervision. Please read any usage guidance included on the product page.

6. Liability

We do not exclude liability for death or personal injury caused by our negligence, fraud, or anything else that cannot lawfully be excluded. Otherwise, our liability for any order is limited to the amount you paid for it. We are not liable for delays or failures caused by events outside our reasonable control.

7. Complaints and disputes

Email [email protected] and we will do our best to resolve any issue within 5 working days. These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales (or your local UK courts if you live in Scotland or Northern Ireland).